Reservations and Cancellation Policy- 

 

On booking, a 50% non-refundable deposit will be charged to your debit/credit card to secure your reservation. Additional services, e.g. Flowers, champagne, and chocolates, will be charged upon booking. 

 

If the reservation is cancelled less than 8 weeks before the arrival date, or in the case of a no show, the cost of the entire stay will be charged to the card. Please note that upon making a reservation and paying the non-refundable deposit, a legally binding contract exists between us. You will remain liable for the full amount of the cost of your booking, even if you are unable to take your holiday. 

 

If for some reason you do need to cancel your booking, it is important that you tell us at the first opportunity so that we may attempt to re-let the cottage and minimise your loss. In the event of an early departure, you will be liable for the full amount of the cost of your stay. In exceptional circumstances, this will be at the discretion of the owner. We strongly recommend you purchase cancellation insurance to protect you against possible loss.  

Payment of Accounts

​

 We will take the remaining balance for your cottage reservation 8 weeks prior to arrival, contacting you to make an over the phone payment using debit/credit card. If you prefer to pay your final balance by BACS please do not hesitate to contact us for our bank details. When making a BACS transfer, please use your surname and arrival date as reference. All additions assigned to your booking during your stay can be paid for on departure by credit/debit card or BACS. 

​

House Rules
 

• Children- Lydgate House cottage caters for children over the age of 10
   

• Groups- We do not accept stag or hen bookings.  
   

• Non-availability of Accommodation- We would only cancel your reservation if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the reservation. Our liability would not extend beyond this refund.   
   

• The cottage will be available from 3pm on the day of arrival, the key will be in the door of the cottage and a member of the team will be round to meet you shortly. 
   

• Departure -You are requested to check out of the cottage by 10.30am on the day of departure, unless otherwise arranged. We reserve the right to charge any guest who has not vacated their room(s) by this time a subsequent night at the appropriate daily tariff. We are happy to safely store luggage if your planned departure time from Postbridge is later in the day.  
   

• Liability- The management will not accept responsibility for any valuables lost or mislaid unless handed in for safe custody. The free, off road, car parking spaces are for patrons use, but we take no responsibility for any damages or losses incurred to vehicles in the car park, or property contained therein. You are reminded to take the usual precautions and not leave any valuables or other items on show in their vehicles. Our total liability to you is limited to the price of the booking and under no circumstances will we be responsible for any indirect or special damages.  

 

• Privacy Policy- Any personal data we collect from you, or that you provide to us, will be processed under the terms of the General Data Protection Regulations. Full details of our Privacy Policy can be found on our website. 
   

• Damage and Breakages-- We kindly ask you to report any damage to fixtures and fittings as soon as it occurs as this will help ensure that repairs, replacement, or cleaning works are carried out immediately and may help reduce the risk of further damage. Whilst we understand that accidents happen, we do reserve the right to charge for any cleaning or replacement costs.   
   

• Smoking/Vaping- In compliance with legislation, it is illegal to smoke anywhere within the premises or grounds of Lydgate House. We apply the same rules to vaping. Guests either found smoking/vaping within the cottage will be asked to leave, with any accommodation monies already paid non-refundable. They will also be charged a fee of £150 to cover deep cleaning costs. We also reserve the right to charge for resetting the fire alarm, relocating guests, cleaning room(s) and any other associated costs. For our guests’ convenience, there is a smoking/vaping area at the front of the property. Guests are respectfully asked to remain in this area when smoking/vaping and that they carefully extinguish any cigarettes/cigars into the container provided.
   

• Use of Wi-Fi -The provision of Wi-Fi services (excluding some restricted sites) is provided free of charge. However, we ask that due care and consideration is given to the amount and time taken downloading data and that all sites visited are of legal status only. Any downloads will be the sole legal responsibility of the operator. For safety purposes laptops should be turned off when left unattended.